S96 pro new. turns on and off. No logo, just a back light to understand it is on

Gap

S96 pro Brand new. Under charge for one hour. turns on and off. No logo, No writing. Should I send it back?

Alya

Hello, I am sorry for the inconvenience caused to you, you try to charge for more than 8 hours, press and hold the volume up button + power button for about 15 seconds to try to see whether the screen can be lit, no response, please give us feedback thank you for your support

Fran6

Hello. As I don't know how to make the "START NEW DISCUSSION" button work, I express in this topic.

I have bought a DOOGEE S96PRO few time ago.
I experimeted some troubles and updates correct some of them (call' sound level too low... -not totally corrected, when I can hit the new discussion button, I should ask the question.

I experiment a big problem with my smartphone :

Using it, It sometimes restarts with absolutely no reason. I have to wait the reboot to use the smartphone.
When I call, it sometiimes happens the screen become totally black, the call is active but no possibility to activate the screen to control the smartphone or to hit the stop-call button.
there are other bugs with messages and ... well I should speak about it later.
I experiment too many bugs since the beginning and I regret buying this phone.

Can you help, please ?

Sincerely yours,

Fran6

Alya

Fran6 Sorry for the inconvenience caused to you. Since the current forum has not been fully established, and pictures/videos and other attachments cannot be sent, please contact us by email service@doogee.cc

Fran6

Thank you,
I will try again this email adress
Have a nice day

Alya

Fran6 You're welcome, this is what we should do

JuanManuel

Buenas tardes, donde puedo encontrar una tienda para conseguir una pantalla para un Doogee S96 Pro ya que no supero mis perspectivas por que se quebró a la primera, ya que anteriormente utilice el S70 y fue mas factible ese modelo en durabilidad, ando buscando las pantallas para ambos modelos de la misma marca S70 y S96 Pro.

Alya

JuanManuel Hello, please contact us by email: service@doogee.cc

Fran6

Hello, I am sure you are right about customer service but I still don't see any change. Nobody answers.
Is it normal ?

Alya

Fran6 Sorry, can you provide me with your email and we can check the video you sent to us

Fran6

Alya

Hello,
Is there a possibility to send a private mail for this kind of information ?

I have never sent any video as is is impossible to. As these are intermittent issues. It does not prevent and so I cannot prepare to get in troubles...

BANGGOOD answered me I have to go in a local repair store. What can they do ? I am sure it is a software issue and need updates.
A local store may restore factory settings ans send an invoice.

What to do ?

Alya

Fran6 您好，请联系我们的电子邮件：service@doogee.cc

Fran6

Alya
Thank you for reapeting it but it still does not answer at all.
I sent messages april 4th and april 16th to this email address
![https://1drv.ms/u/s!Apl3M4wcuNd9qxgQ8I17U1V3G89Y?e=wOeS8u](https://)

panozaa

isc888 คาสิโนออนไลน์ ฟรีเครดิต อันดับ 1 ของปี 2021

Fab

Bonjour. J'ai eu une notification surtension chargeur. Où puis-je trouver cette alerte dans les paramètres du téléphone ? Merci

Alya

Fab Hello, what content is displayed in the notification error

Fab

Alya I Just remember that it was a notification for an electrical surge

sagor122

It's really useful post, thanks for sharing your information
See more details

Finland Phone Number List

Fran6

sagor122
Thank you. I don't speak Finnish, I should look for French number.

Have a nice day.
sincerely yours,

fran6

Splax

Hello, I have a an issue with the s96Pro where i would not get notifications from my apps at all. In order to see if i have received any text messages i must open the app myself in order to refresh it. Any help fixing this would be really nice. The one other issue i have is that, whenever i connect my phone to my samsung smartwatch i lose the connection in between and then i need to fully reset the watch in order to connect them together, but that solution would be only for around 30 minutes.

Alya

Splax You can open the mobile device-Kuaiba-open the application

Andhar

Splax
Did you check the DuraSpeed settings? Just activate the apps in the list which should be allowed to run in the background - I had a similar problem with notifications until I found this thing which for some odd reason is not in the battery saver settings where it should belong to.

I do have Bluetooth connection problems, too. Very annoying with my smartwatch. A reboot is not necessary - I just have to disable and re-enable Bluetooth. I hope this gets fixed soon.

By the way: What is the actual Firmware of the S96 Pro? My version is from 11/30 2020. No update for half a year now?