S96 Pro Fingerprint Sensor not working

tannentree

The fingerprint Sensor on my S96 Pro has stopped working.
It is no longer unlocking the phone
It is not capable of scanning new prints
It is not recognized by apps trying to use it

admin

Please contact our email for maintenance and other services, support-service@doogee.cc

samv60

Bonjour,
J'ai depuis 2 jours le s96 pro. J'en suis plutôt content.
J'ai un soucis de reconnaissance avec ma carte SD qui n'indique pas la bonne valeur. 256Go au lieu de 128Go. Et un soucis pour accéder à mes anciennes photos et vidéo, qui n'apparaisse pas au bonne endroit

Alya

samv60 Hello, please replace one of the SD cards to test whether the same problem occurs

Mega-Flo

Hi, this is a other problem...I can´t open a new discussion. Thats why I will try here! ### Notification Light Problems ###
I have bought a S96 and like to switch the LED notification light into different colours for differnet apps. But I see only the blue light for Whatsapp, missed calls and emails. Can you help me to solve the problem? Should I root the phone?
Greetigs,
Florian

Alya

Mega-Flo Hello s96 model LED color is not adjustable, only one color

Lucien67

Bonjour j'ai également un s96 pro et je ne parviens pas non plus a démarré une nouvelle discussion donc je le fais aussi ici mon problème et le suivant le haut parleur sonnerie et vidéos n'arrête pas de grillé en moin de 6 mois 4 haut parleur hs

Alya

Lucien67 Hello, since the current forum is not fully established, and pictures/videos and other attachments cannot be sent, please contact us by email: service@doogee.cc

Magnificul

My S96 PRO Fingerprint sensor doesnt work anymore after I used it in a swimming pool to make a video. 30 minutes in water then no more fingerprint.

jossimario

meu s96 e novo ,desliga sozinho ou reinicia o tempo todo, alguem teve esse problema e achou soluçao?

Alya

jossimario "Dear customers,

The following link is the firmware and upgrade tool of s96pro. Please open and download.
If you encounter problems during the upgrade process, please contact me. I will try my best to serve you.
thanks
Please note that if your computer system is French. Please change the name of the downloaded file.
https://1drv.ms/f/s!AvX9KABcpSV1kTPSKqceDxKPgJ4E
Tutorials
https://1drv.ms/u/s!AvX9KABcpSV1lC4B2r8UaB4XRovb?e=RsZ1XV When upgrading the firmware, please do not select the "format all + download" option
When the phone flashes, please install the software first, turn off the phone, and then connect the phone to the computer.

best wishes
thanks"

Alya

jossimario Hello, you can try flashing

jossimario

Alya nao tou conseguindo abrir o link da das feramentas

Alya

jossimario Hello, please contact us by email: service@doogee.cc